Privacy Policy

We value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with us, whether through our website, reservations, or customer support.

1. Information We Collect

We may collect and process the following types of information:

Personal Information: Name, email address, phone number, billing details, and identification documents (when required).
Booking Details: Travel dates, guest preferences, villa selection, and special requests.
Payment Information: Collected securely through third-party payment gateways; Zuraya does not store your sensitive payment data.
Technical Data: IP address, browser type, device details, and cookies to improve your browsing experience.

2. How We Use Your Information

We use your information to:

Confirm and manage reservations.
Provide customer service and respond to inquiries.
Personalize your stay with tailored offers and services.
Process payments securely.
Ensure compliance with legal obligations and prevent fraudulent activity.
Improve our website, marketing, and overall guest experience.

3. Information Sharing

We do not sell or rent your personal data. Information may only be shared with:

Service Providers: Trusted partners such as villa staff, payment processors, or concierge teams to fulfill your booking.
Legal Authorities: If required by law, regulation, or to protect the rights and safety of Zuraya and its guests.

4. Cookies & Tracking

Our website uses cookies to enhance functionality, analyze usage, and deliver a better user experience. You may disable cookies in your browser, but some site features may not work as intended.

5. Data Protection & Security

We implement strict security measures to protect your information. While we strive to ensure full protection, please note that no data transmitted online can be guaranteed as 100% secure.

6. Policy Updates

Zuraya may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly.